Security & Data Protection

Seed Phrase reset
Seed Phrase reset can only be requested if a user is logged in to the eWallet on a mobile phone that does not have the related seed phrase stored on the dev...
Tue, 24 Jan, 2023 at 3:51 PM
I forgot my password, what can I do?
If you forgot your password, tap on "Forgot Password?" on the eCredits login screen of the eCredits Wallet App.  After you have entered your e-ma...
Mon, 18 Dec, 2023 at 2:27 PM
I've lost my phone where I had the eWallet. How can I get my credit back?
In the case you have lost or damaged your smartphone, where the eCredits Wallet App was installed, your funds are not on your device, they are "in the ...
Mon, 18 Dec, 2023 at 2:27 PM
What will happen if I will loose access to my account?
If you forgot your password to log in, please follow the “forgot password” procedure on the web portal/login screen accordingly. If you lost access to your...
Mon, 18 Dec, 2023 at 2:28 PM
Can you help me retrieve my Seed Phrase?
The People's SCE does not have access to or store user’s private information including: passwords, private keys (Seed Phrase), recovery phrases, pass ph...
Fri, 16 Dec, 2022 at 12:23 PM
Is eCredits Safe?
Using blockchain technology protects eCredits against tamper or manipulation by third parties.  Any change in the amount of eCredits is the result of signe...
Mon, 18 Dec, 2023 at 2:29 PM
Which legal regulations is the eCredits SCE subject to?
The eCredits is launched by an SCE or Societas Cooperative Europaea.  This organizational form allows building a Decentralized Autonomous Organization in w...
Tue, 25 Jan, 2022 at 10:19 AM
Will my eCredits user data be passed on to third parties?
We treat all user data in accordance with the requirements of the General Data Protection Regulation (GDPR). The eCredits user data is not passed on to thir...
Mon, 18 Oct, 2021 at 2:28 PM
Does eCredits track or collect personal data?
eCredits does not track or collect private data, as it is a decentralized network. Furthermore, no data which could be shared about the shopping behavior is...
Tue, 19 Dec, 2023 at 2:41 PM
Which consensus procedure is used for eCredits?
The eSync Network is launched as a new network on a decentralized public blockchain.   It uses a Proof-of-Stake (PoS) consensus mechanism.
Mon, 22 Jan, 2024 at 9:33 AM