Security & Data Protection

Seed phrase reset
Seed phrase reset can only be requested if a user is logged in to the eWallet on a mobile phone that does not have the related seed phrase stored on the dev...
Mon, 24 Jan, 2022 at 11:44 AM
I forgot my password, what can I do?
If you forgot your password, tap on "Forgot Password?" on the eCredits login screen of the eWallet App.  After you have entered your e-mail addre...
Wed, 20 Oct, 2021 at 3:19 PM
I've lost my phone where I had the eWallet. How can I get my credit back?
In the case you have lost or damaged your smartphone, where the eWallet App was installed, your funds are not on your device, they are "in the blockcha...
Mon, 24 Jan, 2022 at 4:51 PM
What will happen if I will loose access to my account?
If you forgot your password to log in, please follow the “forgot password” procedure on the web portal/login screen accordingly. If you lost access to your...
Mon, 24 Jan, 2022 at 4:50 PM
Can you help me to retrieve my private key?
The SCE does not have access to or store passwords, private keys, recovery phrases, passphrases, transaction history, PIN, or other credentials associated w...
Fri, 4 Feb, 2022 at 3:34 PM
Is eCredits Safe?
Using blockchain technology protects eCredits against tamper or manipulation by third parties.  Any change in the amount of eCredits is the result of signe...
Mon, 18 Oct, 2021 at 2:27 PM
Which legal regulations is the eCredits SCE subject to?
The eCredits is launched by an SCE or Societas Cooperative Europaea.  This organizational form allows building a Decentralized Autonomous Organization in w...
Tue, 25 Jan, 2022 at 10:19 AM
Will my eCredits user data be passed on to third parties?
We treat all user data in accordance with the requirements of the General Data Protection Regulation (GDPR). The eCredits user data is not passed on to thir...
Mon, 18 Oct, 2021 at 2:28 PM
Does eCredits track or collect personal data?
eCredits does not track or collect private data, as it is a decentralized network. Furthermore, no data which could be shared about the shopping behaviois a...
Wed, 26 Jan, 2022 at 11:27 AM
Which consensus procedure is used for eCredits?
The eCredits blockchain is launched as a new network on a decentralized public blockchain.  It uses a Proof-of-Authority consensus mechanism.
Sun, 10 Oct, 2021 at 3:52 PM